Lecture summary: Customer communication Communication with the customer is one of the most important activities in organizations. It’s on you to develop the method for communicating with the customers. But be aware, whatever you choose, stick to it, because during the audit you will be… 

Lecture summary: What does this mean? What does it include? It represents master planning. It means that you have to include objectives of planning, realizing, controlling, leading, guiding, and instructing all participants on the different functions and roles that are involved in the realization of a product. Make… 

Lecture summary: Documented information is the key element of your QMS and it has to be controlled. In ISO 9001:2015 standard, everything is now known as documented information whether that’s records, procedures, processes, etc. and in whatever form e.g. paper, electronic, etc.  Examples of documented information are things as a description of… 

Lecture summary: Communication is also one of the key elements of QMS implementation and business success. As much as lousy communication can make a mess in a way of doing business, so much good and effective communication can lead to successful outcomes and positive results. To avoid any inconvenience… 

Lecture summary: How important it is to be aware of the quality management system, you can see by the fact that it has it’s own clause in the ISO 9001 standard. And if you wonder why is it so important to be aware, it’s because awareness of… 

Lecture summary: In a quality management system, competence represents appropriate qualifications, skill set, and knowledge with the goals of achieving the intended results.  According to an ISO 9001 standard, each employee in your company should be competent to do their job, and which is practically a must,… 

Lecture summary: If you don’t know anything about the ISO 9001 and you want to learn and actually understand it, you are in the right place. Step by step, requirement per requirement, we will explain it to you. Implementing this standard is a mature way… 

Lecture summary: Even just understanding your company falls within the essential requirements of the ISO 9001 standard. Why is this so important? Every organization is founded from different business entities (functions or systems—internal or external) that typically correlate with each other. This means you have… 

Lecture summary: You probably heard the saying: “Commitment is the key to success”. So, in this case, the success of implementing a quality management system depends on the commitment of the top management. Top management This is about top management and their responsibilities. ISO 9001… 

Lecture summary: A quality policy is a document that provides guidelines, intentions, and goals of your company referring to quality intentions. When creating one, you will describe your company’s strategy and policies that will serve various interested parties. Make it to be a more practical…