Lecture summary: Control of Production and service provision Standard ISO 9001 wants to say that you need to set up control by applying and enforcing a set of principles and conditions that will lead the realization process.  Control will allow you to monitor various parameters during the product realization… 

Lecture summary: There are various reasons your company would use the services of suppliers – either it lacks the resources to do the work itself or decided that it would be better to allow an external provider to produce the products or provide it with… 

Lecture summary: On every activity that is part of the Design and Development (D&D), you should look at it as a process. Why? Because, the point is that through the process you make sure that the product will be according to expectations, in other words, set specifications.… 

Lecture summary: Customer communication Communication with the customer is one of the most important activities in organizations. It’s on you to develop the method for communicating with the customers. But be aware, whatever you choose, stick to it, because during the audit you will be… 

Lecture summary: What does this mean? What does it include? It represents master planning. It means that you have to include objectives of planning, realizing, controlling, leading, guiding, and instructing all participants on the different functions and roles that are involved in the realization of a product. Make… 

Lecture summary: Documented information is the key element of your QMS and it has to be controlled. In ISO 9001:2015 standard, everything is now known as documented information whether that’s records, procedures, processes, etc. and in whatever form e.g. paper, electronic, etc.  Examples of documented information are things as a description of… 

Lecture summary: Communication is also one of the key elements of QMS implementation and business success. As much as lousy communication can make a mess in a way of doing business, so much good and effective communication can lead to successful outcomes and positive results. To avoid any inconvenience… 

Lecture summary: How important it is to be aware of the quality management system, you can see by the fact that it has it’s own clause in the ISO 9001 standard. And if you wonder why is it so important to be aware, it’s because awareness of… 

Lecture summary: In a quality management system, competence represents appropriate qualifications, skill set, and knowledge with the goals of achieving the intended results.  According to an ISO 9001 standard, each employee in your company should be competent to do their job, and which is practically a must,…