Management review – Lecture 23
Lecture summary:
- Management review is a formal, structured meeting that involves top management
- Management review meeting minutes, agenda, program, and presentations should be retained as documented information
- It’s important to create an agenda that meets all the requirements of the standard
A management review is a management tool in the hands of the top management for evaluating the QMS. It is one of the methods dictated by the ISO 9001 standard for monitoring the QMS and evaluating its performances and effectiveness.
The QMS has to be reviewed at defined intervals and that has to be planned ahead.
Inputs
Management review inputs represent things like audit results, customer feedback, process performance, product conformity, changes that could affect the QMS, the recommendation for improvements, etc. This list of inputs for the management review should reflect trends in the QMS and involves aspects of performance, control, consulting, changes, improvements, and risks.
Outputs
The outputs of the management review have to include decisions related to actions for improvement or further decisions regarding opportunities for improvements. It could be any need for changes to the QMS or a need for resources.
You have to retain and handle the inputs and the results of the management as documented information.
The goal of the Management Review
The goal is to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of your company of the QMS. In practice that would mean, for example, a review of the quality policy to ensure the suitability to the purpose of your company.
The management review must be performed regularly to ensure the continuing involvement of the top management in the QMS. The standard is quite explicit regarding the information and data that are required to be reviewed during the management review. This list of inputs for the management review should reflect trends in the QMS and involve aspects of performance, control, consulting, changes, improvements, and risks.
What also should be reviewed are opportunities for improvements in the QMS. The top management must review each opportunity, assess its impact on the QMS, refer to internal and external issues, and decide whether the improvement is feasible or not.
PREVIOUS LESSON NEXT LESSON ALL LESSONS